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NACTO Camp: Constituent Requests and 311

NACTO Camp: Constituent Requests and 311

Let’s share strategies and responses to constituent requests (and complaints) related to time- and/or capital-intensive interventions, such as traffic-calming tools, bike lanes, or new crosswalks.

Here in Boston, we struggle with balancing responding to constituents who have concerns beyond the basics of filling potholes, fixing malfunctioning signals, or replacing fallen signs. We’ll share our proposed (but not yet implemented) pilot approach and how staffing structure.

You’ll come with your understanding of how these types of constituent requests are funneled in your Transportation/Public Works, how you respond to them them (or don’t!), and if there’s anything you recommend about your process — or that you don’t.

***Please plan for at least 45 minutes of discussion even though the official Camp timeslot is only 30 minutes***

Open discussion

Attendee Cap

Who is welcome to attend?
Municipal engineering and planning staff

Host Company or Agency
Boston Transportation Department

Tuesday, December 8
5:00 PM ET | 2:00 PM PT
Registered attendees only

Pre-registration is required to access the session “Join” button in your custom Virtual Lobby.