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Engagement: Introducing Empathy into the Public Process

We’ve all seen it: the public meeting where discussions are derailed, and anger and polarization frames the room. What makes that happen? And how do successful community engagement processes allow for open conversation and dialogue, avoiding pointed debate and frustration?

In this session, hear how cities and engagement professionals are introducing empathy into the public process and framing conversations around shared goals. Learn about their strategies to build the trust needed to produce great projects, and the long-term partnerships needed to support people-oriented transportation.