How do transportation agencies align their internal conditions to achieve their goals and objectives?

Organizational conditions—agency structure, internal processes, and transportation’s positioning within a city government—can support or hinder an agency’s ability to consistently deliver high-quality transportation projects.

This report, Structured for Success, is a starting place for transportation-minded decision-makers and advisors who want to improve project delivery in their cities. The report provides a framework to explore where transportation sits within city governments, the strengths and limitations of different configurations, and a roadmap for taking the steps necessary to make meaningful process changes.

Structured for Success synthesizes the approaches of dozens of transportation professionals who manage and shape city streets across North America. It connects research on organizational design with detailed interviews with 16 leading transportation practitioners, and survey responses from staff in 33 NACTO member cities. Structured for Success also builds upon NACTO’s previous work, including the Green Light For Great Streets initiative.