Tien-Tien (“Tim Tim”) Chan is the TDM Program Manager at the City of Austin Transportation Department. As the program manager, Tien-Tien is leading the efforts to develop the City’s TDM policies, planning, and programming to manage congestion and improve mobility by changing how we get around rather than trying to build our way out of congestion. Due to the program’s efforts, the City of Austin received a Transportation Demand Management Excellence Award at the 2018 Association for Commuter Transportation Forum. This award recognizes a government’s efforts to support sustainable transportation options through policies, programs and actions. Tien-Tien is passionate about transportation – she is the president of the national nonprofit Center for Transportation Demand Management and chairs the Transportation Research Board TDM Committee. In her free time, Tien-Tien bikes around the City, explores new restaurants, and plays ultimate frisbee.