Tia Plunkett-McQueen serves as Associate Director of Administrative Services with the D.C. Department of Transportation (DDOT) and plays a key role in setting the human capital strategy for the agency. Since joining DDOT in 2016, Tia has transformed the delivery of HR services to provide increased visibility and service delivery in managing employee relations, recruitment, performance management, and workforce development initiatives. Tia believes in fostering a culture of employee engagement with emphasis on leveraging diverse talent to improve organizational agility. Prior to joining DDOT, Tia worked for several years as a HR executive for National Housing Compliance, a quasi-governmental agency in the housing industry. Tia also managed her own private HR consultancy firm in the metropolitan DC area serving major trade and membership associations. Tia received her undergraduate degree from the University of Maryland, College Park and her graduate degree in Human Resources Management from Webster University. In the community, Tia has worked extensively as a volunteer member of the Junior League Atlanta and Washington supporting issues impacting women and children.