Fare collection and boarding can be time consuming, accounting for half to a third of vehicle revenue time. Strategies that streamline fare collection and allow for multi-door boarding can dramatically speed up passenger boarding time, reducing dwell time and total run-time.
Modern on-board PoP fare payment using an RFID payment card, San Francisco (credit: SFMTA)
Fare control officer checking proof-of-payment tickets, San Francisco (credit: SFMTA)
A multi-day mobile ticket is validated on-board by scanning a QR code, Austin (credit: CapMetro)
Select Bus Service off-board PoP ticket vending machine, New York (credit: NYC DOT)
After systemwide application of all-door boarding in San Franciscot busy stops, transit travel speeds increased 2% on average across Muni buses. At busy stops, a 38% reduction in entry/exit time was found for buses: 1.5 seconds per customer, in a system with 100 boardings per bus in the peak hour.
All-Door Boarding Evaluation Final Report. San Francisco Municipal Transportation Agency (2014).