Ensure the waiting passengers can be seen from outside by using glass or open design for the back wall. Include lighting in the shelter, or locate shelters in a well-lit area.
Social safety is a primary consideration at shelters. Use transparent materials to enhance visibility of waiting passengers.
Transit agencies should evaluate existing structures, lighting conditions, and stop element design to provide 360° sightlines from within and approaching the bus stop.
Bus Stop Design and Placement Security Considerations. American Public Transportation Association (2010).
Shelters must be cleaned and maintained. Advertising revenue, or concessions that require the installation of shelters in exchange for revenue, can fund shelter maintenance in full or in part.
Shelter design should respond to climate and location in providing comfort to passengers. Consider the micro-climate of a specific stop in choosing a shelter design. Observe conditions at specific stops. Stops may be more or less affected by sun, wind, or rainfall depending on the arrangement of nearby buildings and trees.
Include trash bins, especially at high-volume stops. Ensure maintenance plan is in place.
Advertisements on shelters must not block sight lines between vehicle operators and waiting passengers.
Shelters should include space to rest, either a bench or leaning rail, and space for a wheelchair user next to the bench.
Two-sided shelters provide good protection from precipitation and some protection from wind, with open sightlines to approaching vehicles.
On narrow sidewalks, placing the shelter ahead of the front door loading zone allows the shelter to be very close to the curb, as the path from the shelter to the front door is not blocked by a shelter wall. A 4-foot deep shelter may be placed as close as a foot from the curb.
Three-sided shelters offer protection from wind and more intense storms, but usually require an opening in the rear side of the shelter or a large space between the shelter and curb, to provide an accessible path.
Four-sided shelters, usually with an entrance at both the sidewalk and curb side, can enhance comfort in extreme winter climates. They must be at least 5 feet deep to provide an accessible path inside the shelter, and be set back from the curbside, and must have an opening at least 32 inches wide.
Shelters open at both back and front, including cantilevered shelters or post shelters, are easy to place, and provide protection from sun and light rain but little wind blockage.
INFORMATION & WAYFINDING
Pole and bus stop signs must indicate critical information including the stop name, route number, stop number, direction or destination, and system logo.
Shelter should include stop name and further system information.
Bus stop signs should be given their own exclusive pole, as opposed to being affixed to existing sign poles.
Small shelters are used for stops where a relatively small number of people wait at a given time, including stops with high turnover and frequent arriving transit.
Use stop ridership data and observed stop usage conditions, as well as factors such as climate and nearby destinations, to determine level of coverage and capacity needed.