Organizational conditions—agency structure, internal processes, and transportation’s positioning within a city government—can support or hinder an agency’s ability to consistently deliver and operate high-quality transportation.

NACTO helps agencies build the internal capacity and processes necessary to meet their residents’ needs. Drawing directly from city experiences, NACTO has identified–and continues to identify–organizational structures and procedures that enable successful agencies

NACTO’s Structured for Success work focuses on helping cities and transit agencies align internal conditions to achieve agency goals and shift from project-by-project delivery to a programmatic framework that enables agencies to build more projects, faster, and in better alignment with city goals.