Cities can leverage the emergence of ride-hailing services to achieve broader policy goals, such as providing alternatives to car ownership, ﬁrst- and last-mile services to complement public transit, and improved mobility for underserved populations. At the same time, the growth of ride-hailing services has had and may have negative impacts on city transportation and the environment. In order to avoid those negative impacts—congestion, pollution and loss of critical services for the disabled and disadvantaged—cities need to work with ride-hailing services and their regulators closely. Together through NACTO, city transportation leaders are collaborating to understand how cities are working with ride-hailing services today and what the potential is for tomorrow.
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